Shipping policy

This Shipping Policy describes the shipping, handling, and delivery procedures for purchases made through Hillmere Inc (“Hillmere,” “we,” “our,” or “us”).

By placing an order through our website, you acknowledge the shipping terms outlined below.

Shipping Area

Hillmere Inc currently provides delivery services to addresses located within the United States only.

Orders addressed to locations outside our available shipping region may not be accepted during checkout.

If an order outside our service area is processed unintentionally, we may cancel the order and return the payment to the original payment method.

Products

Hillmere Inc offers children’s toys and activity-based play products created to make everyday play more engaging, creative, and interactive.

Our selection may include learning toys, pretend-play sets, puzzles, activity kits, role-play accessories, toy vehicles, building toys, creative play sets, and other products designed for children’s play and exploration.

Product availability may change as our collection is updated.

Shipping Carriers

Orders may be delivered through established shipping providers including USPS, UPS, FedEx, or other suitable delivery partners.

The shipping provider used for an order may vary according to factors such as:

Delivery location;
Parcel dimensions;
Package weight;
Available carrier service;
Product characteristics; and
Fulfillment requirements.

Items from the same order may occasionally be dispatched separately. In these cases, packages may arrive at different times.

Order Processing Time

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days generally refer to Monday through Friday and exclude U.S. federal holidays.

Processing may take longer during periods such as:

Major holidays;
Seasonal sales;
Promotional events;
Unusually high order volumes; or
Orders requiring additional review or preparation.

Order processing time is separate from the estimated transportation time provided by the carrier.

Packaging

Orders are packed with consideration for the size, shape, and construction of each product.

Depending on the item, packaging may include:

Protective wrapping;
Corrugated shipping boxes;
Mailers;
Cushioning or protective inserts;
Product documentation; and
Other materials intended to reduce movement or damage during transit.

Larger playsets or products containing several pieces may require more than one shipment.

We recommend keeping the original packaging until you have checked the delivered products and confirmed that all expected pieces have arrived.

Where offered, gift presentation or upgraded packaging may involve an additional charge shown before checkout.

Estimated Delivery Time

Estimated delivery information may be shown during checkout after a valid shipping address has been entered.

These delivery estimates are provided for convenience and should not be considered guaranteed arrival dates.

Delivery schedules may be affected by circumstances including:

Severe weather;
Carrier network delays;
Holiday periods;
Seasonal shipping demand;
Address problems;
Regional service interruptions; or
Events beyond our reasonable control.

Shipping Costs

Applicable shipping charges are calculated during checkout using factors such as destination, parcel size, shipment weight, and delivery method.

Any applicable taxes will be shown separately where required.

Orders with a qualifying subtotal of $68.00 or more receive free standard shipping.

The qualifying subtotal must remain at or above $68.00 after discounts, promotional codes, store credits, or similar reductions are applied.

Additional charges may apply when customers select services such as:

Expedited shipping;
Special packaging;
Gift preparation;
Oversized parcel handling; or
Other optional delivery services.

Any applicable additional cost will be displayed before the order is finalized.

Order Tracking

When tracking is available, shipping confirmation details will be sent after the order has been dispatched.

Carrier tracking information may require some time to become active after the shipping label is generated.

For orders sent in multiple parcels, separate tracking numbers may be provided for each shipment.

Address Accuracy

Customers are responsible for reviewing their delivery information carefully before submitting an order.

Shipping details should include, where applicable:

Street address;
Apartment, suite, or unit information;
City;
State;
ZIP code; and
Contact telephone number.

Incorrect, incomplete, or outdated address information may lead to delayed, unsuccessful, or returned deliveries.

Hillmere Inc cannot guarantee successful delivery when inaccurate shipping information has been supplied by the customer.

If a parcel is returned to us because the address was incorrect, incomplete, refused, or undeliverable, additional shipping charges may apply if reshipment is requested.

Order Changes and Cancellations

If you need to request a shipping address correction, order modification, or cancellation, please contact us as soon as possible.

We will try to assist before fulfillment begins, but we cannot guarantee that an order can be changed once it has entered processing.

After a package has been handed to the carrier, delivery information generally cannot be changed through Hillmere Inc.

Damaged, Lost, or Delayed Packages

If your package arrives with visible damage, please contact our support team promptly.

To help us review the issue, we may request:

Your order number;
Photos of the shipping carton or mailer;
Photos of the protective packaging;
Photos showing the damaged product; and
A short explanation of the problem.

Please keep the affected item and its packaging while the matter is being reviewed.

For shipments that appear lost or experience an unusually long delay, please provide the relevant tracking details so we can assist with the appropriate carrier inquiry.

Depending on the circumstances and review outcome, available solutions may include:

Replacement of the product;
Replacement of missing or damaged parts;
Partial reimbursement;
Full reimbursement; or
Another reasonable resolution.

Refund-related matters are also subject to our Refund & Return Policy.

Missing Items or Components

Certain toys, playsets, activity products, or multi-piece items may contain numerous individual parts or may be delivered in separate packages.

If you believe something is missing, please first:

Review all available tracking information;
Check whether another shipment is still in transit;
Inspect the complete shipping box and packing materials; and
Compare the contents with any included parts or product list.

If an item or component remains missing, contact us with your order number and relevant photographs so we can review the situation.

Delivery Inspection

Customers should examine delivered orders within a reasonable time after receipt.

Please verify that:

The item matches the order placed;
Included pieces are present;
The product has not sustained visible shipping damage; and
Any supplied assembly or usage information is reviewed before the product is used.

If you notice an incorrect product, damaged item, or missing component, please contact Hillmere Inc promptly.

Risk of Loss

Responsibility for loss or damage during shipment will be determined according to applicable law and the circumstances of the delivery.

Where appropriate, Hillmere Inc will make reasonable efforts to assist customers with carrier-related delivery problems, including lost, delayed, damaged, or misrouted shipments.

Refused and Undeliverable Packages

Packages that are refused, left unclaimed, or returned by the carrier as undeliverable may incur additional costs where permitted by law.

Such costs may include:

Original shipping expenses;
Return transportation fees;
Carrier handling charges; or
New shipping charges if the customer requests reshipment.

Any applicable charges will be reviewed based on the circumstances of the returned shipment.

Changes to This Shipping Policy

Hillmere Inc may revise this Shipping Policy when necessary to reflect updates to our fulfillment practices, delivery services, product offerings, carrier arrangements, or applicable requirements.

The current version of this policy will be made available on our website.

Contact Information

For shipping, tracking, or delivery questions, please contact:

Hillmere Inc – Shipping Support
Email: info@hillmeretoys.com
Phone: +1 (719) 651-6622
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States